Effective Date: August 1, 2025
Last Updated: August 1, 2025
Overview
At hamzarahman.com, we are committed to delivering exceptional digital mentorship, consulting, and educational services. We understand that circumstances can change, and we strive to maintain a fair and transparent refund policy that protects both our clients and our business.
This Refund Policy applies to all digital products and services offered through hamzarahman.com, including mentorship programs, consultations, newsletter subscriptions, training courses, digital books, and productivity/business templates.
Refund Eligibility and Time Windows
Standard Refund Periods
Digital Products (Books, Templates, Downloads):
- 14-day refund period from date of purchase
- Refunds available even after download/access within the specified timeframe
Training Programs and Online Courses:
- 30-day refund period from date of purchase
- Partial completion does not disqualify refund eligibility within the window
Newsletter Subscriptions:
- 30-day refund period for annual subscriptions
- Monthly subscriptions: refunds available within the current billing cycle
Mentorship and Consultation Services:
- 7-day refund period from the date of first session
- One-time consultations: refunds available if requested within 48 hours after completion
- Package sessions: unused sessions are eligible for refund
How to Request a Refund
Contact Information
- Email: support@hamzarahman.com
- Subject Line: “Refund Request – [Order Number/Service Name]”
Required Information
Please include the following in your refund request:
- Full name and email address used for purchase
- Order number or transaction ID
- Product/service name and purchase date
- Reason for refund request
Response and Processing Times
- Initial response: 2-3 business days
- Refund processing: 5-10 business days after approval
- Funds availability: 3-10 business days (varies by payment method)
Non-Refundable Items and Circumstances
Items Not Eligible for Refunds
- Completed mentorship or consultation sessions (after the initial refund period)
- Digital products purchased with promotional discounts or special offers
- Services where substantial personalized work has been delivered
- Expired subscriptions or unused sessions beyond their validity period
Special Circumstances
We may consider refunds outside our standard policy for:
- Technical issues preventing access to purchased products
- Non-delivery of promised services
- Significant discrepancy between advertised and delivered content
Refund Processing and Methods
Payment Method
Refunds will be processed to the original payment method used for purchase. Processing times may vary based on your payment provider and financial institution.
Platform Considerations
Depending on your payment method, processing fees may be deducted from your refund amount. This is determined by the payment processor and is beyond our control.
Partial Refunds
For package services or courses:
- Less than 25% accessed: Full refund available
- 25-50% accessed: 75% refund available
- 50-75% accessed: 50% refund available
- More than 75% accessed: No refund available
Cancellation and Rescheduling
Mentorship and Consultation Sessions
- Rescheduling: Sessions can be rescheduled with at least 24 hours notice
- Cancellation: Sessions cancelled within 24 hours may incur a fee
- No-shows: Missed sessions without prior notice are non-refundable
Subscriptions
- Subscriptions can be cancelled at any time
- Refunds for current billing periods are subject to our standard refund windows
- Cancellations take effect at the end of the current billing cycle
Dispute Resolution
Internal Process
- Contact our support team with detailed concerns
- Escalation to management within 48 hours if needed
- Final decision communicated within 5 business days
Good Faith Resolution
We operate on principles of good faith and work to ensure customer satisfaction. If standard solutions don’t resolve your concerns, we’re committed to finding a fair resolution that works for both parties.
Refund Abuse Prevention
To maintain fairness for all customers:
- Maximum of 2 refund requests per customer per 12-month period
- Repeated refund requests may result in account review
- We reserve the right to refuse service to customers who demonstrate patterns of refund abuse
Contact and Support
Refund Requests
- Email: support@hamzarahman.com
- Response Time: 2-3 business days
- Business Hours: Monday-Friday, 9 AM – 6 PM PKT
General Inquiries
For questions about this policy or our services, please contact us using the information above.
Policy Updates
This refund policy may be updated periodically to reflect changes in our services or legal requirements. Updates will be posted on this page with revised effective dates. Continued use of our services after policy updates constitutes acceptance of the new terms.
Legal Compliance
This policy complies with consumer protection regulations and standard business practices for digital service providers. We maintain detailed records of all transactions to support refund processing and dispute resolution.
This policy is effective as of August 4, 2025, and applies to all purchases made from this date forward.
For refund requests or questions about this policy, please contact support@hamzarahman.com